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Beneath the surface of organizational processes: a social representation framework for business process redesign.

, and . ACM Trans. Inf. Syst., 18 (4): 383-422 (2000)

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Instance-based learning in dynamic decision making., , and . Cogn. Sci., 27 (4): 591-635 (2003)Impact of Information Technology on Toll Collection at the Pennsylvania Turnpike., , and . ICIS, page 26. Association for Information Systems, (1987)Shared Mental Models and Coordination in Large-Scale, Distributed Software Development., , , , , and . ICIS, page 513-518. Association for Information Systems, (2001)Coordination, Overload and Team Performance: Effects of Team Communication Strategies., , , , , and . CSCW, page 275-284. ACM, (1998)Using Simulation-Based Experiments for Software Requirements Engineering., , and . Ann. Softw. Eng., (1997)Internal Representation and Rule Development in Object-Oriented Design., , and . ACM Trans. Comput. Hum. Interact., 2 (4): 357-390 (1995)A Framework for Computer Support in Managerial Decision Making., and . ICIS, page 23. Association for Information Systems, (1984)Skilled financial planning: the cost of translating ideas into action., , and . CHI, page 121-126. ACM, (1989)Assessing the impact of information technology on labor productivity A field study., , and . Decis. Support Syst., 19 (2): 109-122 (1997)A laboratory study of consumers' preferences and purchasing behavior with regards to software components., and . DATA BASE, 33 (3): 23-37 (2002)