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Gestaltungsdimensionen der Digitalisierung – Wie Dienstleistungssysteme den Wandel antreiben und welche Faktoren eine Rolle spielen

, , , , , , , , and . Dienstleistungsinnovationen durch Digitalisierung, Springer Gabler, Berlin/Heidelberg, Germany, (October 2020)
DOI: 10.1007/978-3-662-62144-8_6

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